General Manager
Full Time • Pike Creek
Benefits:
- Quarterly Bonuses
- Paid Training
- Advanced Degree Program
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Job Title: General Manager
Reports to: VP | Head of Operations
Job Status: Full Time
Job Status: Full Time
*This role must be comfortable working onsite at the GSS Pike Creek location*
*Must be available to work weekends and weeknights*
*Must be available to work weekends and weeknights*
Education/Experience: High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years of management experience is required.
Summary: Goldfish Swim School is seeking a full-time General Manager (“GM”) at its Pike Creek, DE location. The GM oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.
Duties and Responsibilities
Operations
- Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
- Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS.
- Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
- Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training.
Safety
- Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
- Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
- Leads Monthly In-Services for staff.
Management/Organization
- Strong organizational skills and the ability to effectively manage multiple situations at once.
- Demonstrates the ability to lead, motivate and manage a team of 40+ employees.
- Responsible for training, recruitment and hiring staff
- Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
- Initiates and oversees workplace employee activities (“Fun”Department) with the goal of achieving improved employee satisfaction.
- Lead weekly management meetings.
Customer Service
- Promote a professional and welcoming atmosphere that embodies the Golden Experience to GSS families.
- Focuses on member retention and lead conversion.
- Oversee and maintain partner sites geared toward customer satisfaction.
Sales/Financial Management
- Provides sales and marketing training to all qualified sales staff.
- Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
- Establishes and manages all budgets for expenses and purchases.
- Oversees and executes plans to meet sales and enrollment targets.
- Schedules staff and manages payroll.
Certificates and Licenses: Lifeguard, CPR, FirstAid, AED are required. Certified Pool Operator and/or Lifeguard Instructor certification is highly encouraged.
Total Compensation (including bonus): $65,000.00 - $90,000.00 per year
Compensation: $65,000.00 - $90,000.00 per year
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!